On behalf of the Jagare Ridge Home Owners Association (JRHOA) and the Board of Directors, I would like to take this opportunity to welcome you and your family to Jagare Ridge and are confident that you will enjoy this unique community for many years!
To ensure the community is maintained to a high standard Melcor, as required by the City of Edmonton, established a Homeowners Association in the Jagare Ridge Community.
The Jagare Ridge Home Owners Association (JRHOA) is a not-for–profit organization which manages and maintains assets owned by the Association for the benefit of Jagare Ridge residents.
As a property owner in the Community of Jagare Ridge, you are a member of The Jagare Ridge Home Owners Association (JRHOA).
Homeowners quite often have questions about their community. Listed below are some of the frequently asked questions regarding the Jagare Ridge Home Owners Association (JRHOA)
What is a Homeowner Association and why was it established?
As part of the development plan, Melcor design in features to enhance the visual appearance of the community. These features are denoted in the HOA Obligations Map on the ‘Resident Information’ section.
These features are not maintained by the City of Edmonton, beyond basic grass maintenance. As part of the development permit approval process, the City required an HOA to be put in place to maintain these features. An encumbrance is registered on all Land Titles within the community.
How is the HOA Governed?
The HOA, including the features and amenities, is governed by the Societies Act and bylaws, and administered by a Board of Directors. The Societies Act provides legal authority for five or more individuals to incorporate for any non-profit purpose, for example, not for the purpose of carrying on a trade or business.
What is Core Real Estate Group’s role in the HOA?
Core Real Estate Group was hired by the Board to manage the day-to-day operations of the community. This includes obtaining quotes for Board approval, scheduling maintenance, mailing packages, collecting Annual Membership Fees and responding to questions and concerns from community members.
Core Real Estate Group attends Board of Directors and AGM Meetings and takes direction from the Board of Directors.
What is a Caveat/Encumbrance?
‘Caveat’ is a Latin term that means “let him beware”. It is a warning (in land law) that someone is claiming an interest on a parcel of land. The caveat, or permitted encumbrance, allows for the beautification, cleanliness and maintenance of the community. In order to allow this, the HOA would have to pay an annual fee.
These types of caveats flow with the land from the seller to the buyer and are shown on your Land Title.
Where can I find the Encumbrance?
Your Lawyer may have provided the Encumbrance to you upon purchasing your property. For ease, these can also be found under ‘HOA Docs’.
Where can I find the Bylaws?
Your Lawyer may have provided the Bylaws to you upon purchasing your property. For ease, the Bylaws can also be found under ‘HOA Docs’.
I wasn’t informed that my property was in a Homeowner Association. What do I do?
We are sorry that you weren’t informed of the HOA. When purchasing a property, the Lawyer should pull the Land Title for the property and inform you of anything to note. The Homeowner’s Association is outlined on the Land Title, and we encourage you to speak with the Lawyer involved to find out why you weren’t notified.
What is the difference between HOAs in Canada and United States?
Similarly, HOAs in both Canada and the U.S. have membership fees. It is beneficial to read the encumbrance, architectural guidelines and associated bylaws to understand the requirements of the HOA. These can be found in the ‘HOA Docs’ section of this website.
It is a common misconception that Canadian HOAs can enforce all activities on private property, such as holiday décor. Unlike a HOA in the United States, it is not outlined in the HOA Docs that they can enforce or fine owners based on these activities.
The architectural guidelines dictate the look of a build and the landscaping. The Bylaws outline what powers the HOA has. If an owner is not following the Architectural Guidelines, it is the neighbours or community members responsibility to obtain legal representation to have these enforced.
In some cases, a fence along your property, may be the responsibility of the HOA to repair and maintain. We recommend reviewing the HOA Obligations Map on the ‘Resident Information’ section of this website.
What do I do if a neighbour is not complying with Architectural Guidelines?
If an owner is not following the Architectural Guidelines, it is the neighbours or community members responsibility to obtain legal representation to have these enforced.
Who do I contact if I have a concern about a construction site?
If you have any concerns regarding a lot that is under construction, please contact Core Real Estate Group. It is helpful to send photos and a location so that Melcor’s Development Manager can connect with the correct builder.
What is the JRHOA Mission Statement?
Our mission is to provide improved value to the Jagare Ridge residents and owners through the development, enhancement, and maintenance of the Jagare Ridge area amenities.
What is the JRHOA Vision Statement?
Our vision is to create a community environment that has a consistently high aesthetic appeal throughout; to enhance the walkways, ponds and common spaces; to establish and maintain close integrated communication with our stakeholders; and to ensure that the Jagare Ridge Community remains a preferred choice for current owners and potential buyers.
How much is the Homeowner’s Association fee and when is it due?
To ensure accuracy, please review the Annual Operating Budget located under the ‘HOA Docs’ section of this website. Fees are due annual at the start of the fiscal year, January 1.
Do all residents pay a Homeowner’s Association fee?
Yes – all properties within your community have an encumbrance on their Land Title and are required to pay fees.
Some communities have fee structures based on the size and/or location of the land. This can include living closer to a lake or a multi-family site. Please review the Annual Operating Budget under the ‘HOA Docs’ section of this website to view the fee structure for your community.
What do the annual fees go towards?
The Annual Operating Budget which can be found in the ‘HOA Docs’ section of this website, outlines the what the fees are used for, and are primarily for the features in which the HOA is obligated to maintain, such as fountains/waterfalls and entry features.
Who approves the Annual Operating Budget?
The Property Management company gathers quotes and prepares the budget to present to the Board of Directors. The Board gives direction if any changes are required, and a final draft is provided for consideration. The Board approves the final Annual Operating Budget.
What is the fiscal year?
January 1 – December 31 each year.
How often do I pay fees?
Fees are levied annually and are sent via Canada Post at the end of the fiscal year.
Is the Annual Operating Budget expected to increase each year?
The HOA cannot theorize on future Annual Operating Budgets as there are many factors that can influence a budget, such as increased utilities, general cost of living and gas prices. The Board of Directors keeps the community top of mind while reviewing and approving the Annual Operating Budget.
I didn’t receive my budget package – what do I do?
The budget packages are sent by the end of the year for the next fiscal year via Canada Post. Per the Bylaws, the Annual Operating Budget package must be sent by mail.
Log into ‘My Account’ to check that your mailing address is correct and view your invoice. A copy of the Annual Operating Budget is also uploaded to the website each year and can be found under ‘HOA Docs’.
Alternatively, please contact Core Real Estate Group at info@coremanagement.ca
Do I have to pay if the previous owner didn’t?
Yes – fees transfer with the land. When purchasing a property, the Lawyers representing each party are to negotiate what fees are outstanding and who these will be paid by. We encourage you to speak with the Lawyer involved in the transaction to find out who is meant to pay. The annual fees, any interest or subsequent legal fees will be levied against the registered owner on Title. It may be required for you to pay while your Lawyer negotiates with the seller’s Lawyer.
How much is the interest?
Per the Encumbrance, interest is 16% per annum.
Do I have to pay if my house isn’t built yet?
Yes – the fees are levied once the Land transfers from the developer. This means even properties owned by builders also receive invoices.
What payment methods are offered?
Payment methods are outlined on your invoice.
- Online – via your online portal, located under ‘My Account’
- Telephone – via Telepay at 780.784.5497. You will require your invoice number and access code located on your invoice.
- Cheque – Made payable to Jagare Ridge Homeowners Association and sent to Core Real Estate Group, 1250, 5555 Calgary Trail, Edmonton, AB T6H 5P9. Please ensure you note your property address on the cheque.
How do I log in to My Account?
To log into your online portal, please click ‘My Account’ to go to Ivrnet Central. As your Lawyer may have already provided your email address, we recommend that you click ‘Log In’ and ‘Forgot Password’ and use your default email address. If you do not receive an email with a temporary password, please proceed with creating a new account.
Please note, the system does not automatically link your profile to a property and must be done by an administrator.
Core Real Estate Group completes a monthly user audit to link accounts to properties, however, if you would prefer, please contact Core Real Estate Group directly to have your account linked.
What is the collection process?
For the up-to-date collection process, please refer to the Annual Operating Budget under ‘HOA Docs’.
Why is my online account locked?
As outlined in the Annual Operating Budget, outstanding accounts are sent to the HOA’s legal counsel for collections. At this time, your online account will be locked, and payment of Annual Membership Fees can only be paid to Field Law. If you believe this is an error, please contact Core Real Estate Group.
Why is my account with Legal?
As outlined in the Annual Operating Budget, outstanding accounts are sent to the HOA’s legal counsel for collections. The only responsibility of the HOA is to send the initial package, however, emails are sent if available and notices are sent to the mailing address on file. In addition, a notice is posted to the homepage of this website. If accounts remain outstanding, they will be sent to Field Law for collection.
How do I contact Field Law?
Field Law
400, 444 – 7th Avenue SW,
Calgary, AB T2P 0X8
Tel: 403.260.8565
Email: HOACollections@fieldlaw.com
How do I find out how much is in the Reserve Fund and what will these funds go towards in the future?
For accuracy, please refer to the audited financial posted to the ‘HOA Docs’ section of this website. These funds will go towards repairs and/or replacement of the HOA capital components. This can include fountains/waterfalls, entrance features and fencing.
Why do I have to pay GST if the HOA is non-profit?
The HOA is governed by the Societies Act and is classed as a non-profit organization, which differs from a registered charity.
Per the Canada Revenue Agency, the HOA must pay GST on purchases and calculate net tax as normal. The CRA tax services offices are responsible for deciding if an organization qualifies for tax-exempt status as a non-profit organization.
I don’t care about the amenities – why should I pay?
The community features add beautification and cleanliness to the area. Per the City of Edmonton, the community features are to be maintained by the community, and as such, an encumbrance was placed on all Land Titles throughout to collect fees.
You may not live near a fountain or see benefit from the entry features, however, all owners within the community pay for these features in order to maintain the community to the same standard in which you purchased.
What obligations does the HOA have?
The obligations of the HOA can be found in the encumbrance and bylaws.
The HOA is required to send the Annual Operating Budget package and AGM package only. The HOA is not required to send reminders and notices of outstanding accounts, however, in an effort to ensure that interest and legal fees aren’t applied, the HOA does send email reminders and post reminders on the homepage of the community website. Before accounts are sent to legal counsel, the HOA mails a notice to outstanding accounts at the mailing address on file. Due to costs, it is encouraged that all owners log into their online account by clicking ‘My Account’ on this website, to ensure that reminders are received before interest is applied.
The HOA is responsible for areas within the community. Please refer to the ‘Resident Information’ section of your community website for a map of obligations.
What is the HOA required to do for notices and mailouts?
Per the Bylaws, the Homeowner’s Association is required to send the Annual Operating Budget and Annual General Meeting packages by mail, either to the mailing address on the Land Title or to the property address.
Is there any restrictions or permissions required for solar panels within the community?
We encourage owners to check with the City of Edmonton on any restrictions to solar panels, in addition, please check the Architectural Guidelines which can be found under ‘HOA Docs’. We recommend connecting with a legal representative if interpretation if required.
What landscape and maintenance does the HOA perform?
The HOA is responsible for entrance features, including the soft landscaping and utilities associated, fountain/waterfall, selected fencing and selected pathway lighting. Please refer to the HOA Obligations Map and Responsibility Guidelines under the ‘Resident Information’ of this website.
While the HOA is not responsible for mowing and weed control throughout the community, the Board of Directors may elect to enter an Enhanced Maintenance Agreement with the City of Edmonton to maintain areas within the community. This would include mowing grass and hand pulling weeds on public land and pruning the median along Hays Ridge Boulevard.
If you have any questions or concerns regarding these areas, please contact Core Real Estate Group.
What landscape and maintenance does the City of Edmonton perform?
The City of Edmonton is responsible for roads and pathways, snow removal, waste collection, streetlights, the stormwater pond and landscaping. In addition, the City of Edmonton is responsible for the trees, benches, playgrounds and irrigation. Please refer to the HOA Obligations Map and Responsibility Guidelines under the ‘Resident Information’ of this website.
Please note, the City of Edmonton is responsible for the maintenance of the Jagare Ridge park along Hays Ridge Boulevard.
If you have any questions or concerns regarding these areas, please contact Core Real Estate Group.
What landscape and maintenance does Melcor perform?
As Melcor continues to develop within the community, there are some areas which are still under the responsibility of the developer. Please refer to the Responsibility Map and Responsibility Guidelines under ‘Resident Information’.
If you have any questions or concerns regarding these areas, please contact Core Real Estate Group.
What landscape and maintenance does each homeowner perform?
Once Phases are transferred from the developer to the City of Edmonton, homeowner’s become responsible for additional landscaping.
Homeowner’s within the community must abide by City of Edmonton’s bylaws, and follow the City’s Weed Control and Boulevard requirements.
Every owner within the City shall eradicate or control all noxious weeds and grass on a premise, and on any boulevard which abuts or adjoins the premise, including up to the centre of lanes or alleys at the rear or side of the premise and;
Every owner within the City shall cut or mow the grass on any boulevard or street, situated on City owned land adjoining, or abutting or adjacent to premises owned or occupied by him, to prevent such grass from growing to such a height as to be untidy or unsightly, having regard to the height of the grass on adjacent or surrounding premises.
If homeowner’s are located in a newer stage of the community, we recommend they review the Responsibility Map under the ‘Resident Information’ of this website regularly to understand when responsibilities shift from the developer to the City of Edmonton.
Enforcement of weeds control and boulevard maintenance is through the City of Edmonton. For concerns, please contact the City of Edmonton.
For more information, please visit the City of Edmonton’s website here
How can I find the Architectural Guidelines?
Your Lawyer may have provided the Architectural Guidelines to you upon purchasing. For ease, these can also be found under ‘HOA Docs’.
How do I know if the HOA is responsible for something in the community?
Please refer to the HOA Obligations Map and Responsibility Guidelines under the ‘Resident Information’ of this website which outlines who is responsible for each area within the community.
I didn’t receive my AGM package – what do I do?
The packages are sent up to 30 days before the Annual General Meeting is scheduled via Canada Post. Per the Bylaws, the Annual General Meeting package must be sent by mail.
A copy of the Annual General Meeting package is also uploaded to the website each year and can be found under ‘HOA Docs’.
Alternatively, please contact Core Real Estate Group at info@coremanagement.ca
What is an Annual General Meeting?
The HOA Annual General Meeting (AGM) is a general meeting for the entire community. As outlined in the Bylaws, that can be found under the ‘HOA Docs’ section of this website, the AGM shall consider the report of the President, review of financial statements, appoint such auditors or accountants as may be desired, elect the Board, and transact such other business as pay be put before the meeting.
The AGM notice is posted to the homepage of this website and emailed to all owners with email addresses on file. The AGM package includes an agenda, prior year AGM Minutes, the audited financials, and a proxy to vote for new Board members. This package is mailed to the owner at the mailing address on file prior to the meeting, and a copy is posted to the ‘HOA Docs’ section of this website.
What do the Board of Directors do?
The Board of Directors duties include, but are not limited to,
- To facilitate and promote the objects of the Association;
- To maintain and properly protect the assets and properties of the Association;
- To approve an annual budget;
- To appoint legal counsel and auditors from time to time;
For a full list of responsibilities, please refer to the Bylaws which are posted to the ‘HOA Docs’ section of this website.
Who is on the Board of Directors?
There are 3 Melcor representatives and 4 Resident Directors. For an up-to-date list of members, please refer to the Board of Directors list as posted under the ‘HOA Docs’ section of this website.
What are Resident Directors?
Resident Directors are an integral part of the Board of Directors. Resident Directors are owners within your community and voted by you and your community at the AGM to represent you.
Are Resident Directors volunteers?
Yes – the Resident Directors are your community members; your neighbours. They have a passion for their community and volunteer their time to ensure the standard of the HOA.
How many members are on the Board of Directors?
Per the Bylaws, the affairs of the Association shall be managed by not less than 3, nor more than 7 persons.
How do I apply to be on the Board of Directors?
For ease, a Board of Directors Application Form, is located under the ‘HOA Docs’ section of this website. Please complete this form and return it to Core Real Estate Group. The application form includes a bio which will be posted to the community website ahead of the Annual General Meeting. This allows your community neighbours to get to know who they’re voting for.
Please note, you must be a Member in good-standing of the HOA at the time of election and throughout your term.
The term is for one year from the day of appointment and shall not sit on the Board for more than 5 consecutive years.
How do I vote for who is on the Board of Directors?
You can vote for who represents your community by completing the proxy in the AGM package that is mailed to you and uploaded to the ‘HOA Docs’ section of this website. Applicant bios are posted prior to the AGM so you know who you’re voting for.
Why is Melcor still on the Board of Directors?
When a developer, such as Melcor, secures and plans the community, they begin to build the foundation of an HOA. The community can take years to complete. The Bylaws outline the requirements of the developer and their duty.
The developer is entitled to continue to be Board Members as long as they continue to be an owner of at least one Subdivided Lot. Until such time as the developer shall have subdivided and sold and transferred at least 80% of all subdivided lots in the community, they shall remain as Members of the community. Once 80% of the subdivided lots in the community have sold and transferred, they shall cease to be a member of the association. Nonetheless, they shall be entitled to serve as members of the Board of Directors and/or officers of the association until 100% of all subdivided lots in the community have been sold and transferred.
I am selling my property in the HOA. What do I need to know?
Please ensure that your Lawyer views the ‘Buying/Selling’ section of this website. It is the responsibility of the registered owner to inform the HOA of a change of ownership and we are unable to update the files without the purchaser’s information. Without informing the HOA, interest or legal fees can be applied to outstanding accounts which may impact your credit. It is not the HOA’s responsibility to monitor transfers of properties within the community.
I have purchased a property in the HOA. What do I need to know?
Welcome to the community! Please complete an Owner Information Form listed under HOA Docs and send to Core Real Estate Group. It is the responsibility of the registered owner to inform the HOA of a change of ownership.
Please note, if the seller’s account is outstanding, you would be responsible for the outstanding fees, interest, and any legal fees. Please ensure that your Lawyer requests a HOA Estoppel Certificate which can be purchased by visiting www.coremanagement.ca, clicking ‘Condo/HOA Docs’ and searching for your community. Alternatively, please have your Lawyer visit the ‘Buying/Selling’ section of this website.
How can I find out the status of my account?
You can view your account through ‘My Account’ and download your receipts. If you’re selling your property, it isn’t uncommon for the purchaser’s Lawyer to request confirmation of payment. A HOA estoppel certificate can be purchased by visiting www.coremanagement.ca and clicking ‘Condo/HOA Docs’ and searching for your community. Alternatively, please have your Lawyer visit the ‘Buying/Selling’ section of this website.
I am moving but will still own my property in the community. Is there anything I need to know?
Please complete an Owner Information Form which can be found on the ‘HOA Docs’ page of this website.
You are also reminded to update the Land Titles Office as any legal notice sent by the Land Titles Office, mortgage lenders or collection agencies, will be sent to the address registered on the Land Title to your property. Sending these notices to the address that is registered is deemed to have been received by you. This means that if you did not receive the notice, you can still be noted in default. Failing to do so can contravene your mortgage agreement, property insurance and impact your credit.
You need to update your registered address when:
- You move to a new home, and you are keeping your existing home;
- Your registered address is incorrect;
- You have properties you do not live in and your address for service changes;
- You want your land title notices to go to a different address than registered.
Who do I contact to report a concern?
Please refer to the Responsibility Guidelines under the ‘Resident Information’ of this website.
Jagare Ridge Homeowner’s Association
Core Real Estate Group
Tel: 780.651.1577
Email: info@coremanagement.ca
Alternatively, you can complete a maintenance request on this website under the ‘Contact Us’ page.
City of Edmonton
General Tel: 311 / 780.442.5311
Melcor Developments
Contact Form: www.jagareridge.com/contact-us